Welcome to Velocity Communications LLC

• You must be at least 18 years old to subscribe to our Services.
• By signing up, you represent that you are legally able to enter into binding contracts in the United States.
• Services are available across all 50 U.S. states, subject to availability in your area.

Service availability, speed, and features may vary by region. Available across all 50 U.S. states.

• You are responsible for maintaining the confidentiality of your login credentials.
• You agree to provide accurate and complete information during registration.
• Any unauthorized use of your account must be reported immediately.

• All fees are due as outlined during sign-up or subscription.
• Late or missed payments may result in suspension or termination of services.
• Taxes, surcharges, installation fees, and regulatory fees may apply.
• Promotional pricing or discounts may have expiration dates or additional conditions.

You agree not to use our Services for:

Violation may result in immediate suspension or termination of your account.

• We strive for 99% uptime, but we do not guarantee uninterrupted or error-free service.
• Temporary outages may occur due to maintenance, upgrades, or unforeseen issues.
• Service speed and quality may depend on your location, equipment, and network conditions.

• Certain Services may require equipment (routers, set-top boxes, receivers, etc.).
• Equipment provided by us remains our property unless purchased outright.
• You are responsible for returning leased equipment upon cancellation; failure to do so may result in fees.

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. We are committed to protecting your personal information and privacy.

All content, branding, and software related to our Services are owned or licensed by us. You may not copy, distribute, or create derivative works without written consent.

Our Services may include third-party content or links. We are not responsible for external websites, products, or services.

We reserve the right to:

• Suspend or terminate your account if you violate these Terms
• Discontinue or modify Services with notice
• Allow you to cancel Services at any time, subject to applicable fees

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability for any claim shall not exceed the total fees you paid us in the past 12 months

You agree to indemnify and hold us harmless against claims, damages, or losses arising from your misuse of Services or breach of these Terms.

These Terms are governed by the laws of the United States and the state in which you reside, without regard to conflict of law principles.

• In case of disputes, you agree to mandatory arbitration instead of going to court (except for small claims).
• Class action lawsuits are waived—you may only bring claims individually.

We may update these Terms at any time. Updates will be posted on our website, and continued use of Services means you accept the new Terms.