Legal Agreement

Welcome to Velocity Communications LLC

These Terms and Conditions ("Terms") govern your use of our website, services, applications, and any related products including TV, Internet, and bundled services (collectively, the "Services"). By accessing or using our Services, you agree to be bound by these Terms.

If you do not agree, please discontinue use of our Services immediately.

Our Services

Television Services

Live TV, on-demand, streaming, and related packages

Internet Services

Broadband, wireless, fiber, or satellite depending on location

Bundle Packages

Combined TV and Internet services with special savings

Service availability, speed, and features may vary by region. Available across all 50 U.S. states.

1

Eligibility

  • You must be at least 18 years old to subscribe to our Services.
  • By signing up, you represent that you are legally able to enter into binding contracts in the United States.
  • Services are available across all 50 U.S. states, subject to availability in your area.
2

Services Provided

We offer:

Television Services

Live TV, on-demand, streaming, and related packages

Internet Services

Broadband, wireless, fiber, or satellite depending on location

Bundled Packages

Combined TV and Internet services

3

Account Registration & Security

  • You are responsible for maintaining the confidentiality of your login credentials.
  • You agree to provide accurate and complete information during registration.
  • Any unauthorized use of your account must be reported immediately.
4

Billing & Payments

  • All fees are due as outlined during sign-up or subscription.
  • Late or missed payments may result in suspension or termination of services.
  • Taxes, surcharges, installation fees, and regulatory fees may apply.
  • Promotional pricing or discounts may have expiration dates or additional conditions.
5

Acceptable Use Policy

You agree not to use our Services for:

  • Any unlawful purpose or activity
  • Uploading, streaming, or distributing copyrighted or harmful material without authorization
  • Reselling or sharing Services outside your household or business location
  • Attempting to hack, interfere, or disrupt the network or Services

Violation may result in immediate suspension or termination of your account.

6

Service Availability & Limitations

  • We strive for 99% uptime, but we do not guarantee uninterrupted or error-free service.
  • Temporary outages may occur due to maintenance, upgrades, or unforeseen issues.
  • Service speed and quality may depend on your location, equipment, and network conditions.
7

Equipment

  • Certain Services may require equipment (routers, set-top boxes, receivers, etc.).
  • Equipment provided by us remains our property unless purchased outright.
  • You are responsible for returning leased equipment upon cancellation; failure to do so may result in fees.
8

Privacy Policy

Your privacy matters to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

We are committed to protecting your personal information and privacy.

9

Intellectual Property

All content, branding, and software related to our Services are owned or licensed by us. You may not copy, distribute, or create derivative works without written consent.

10

Third-Party Content & Links

Our Services may include third-party content or links. We are not responsible for external websites, products, or services.

11

Termination

We reserve the right to:

  • Suspend or terminate your account if you violate these Terms
  • Discontinue or modify Services with notice
  • Allow you to cancel Services at any time, subject to applicable fees
12

Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability for any claim shall not exceed the total fees you paid us in the past 12 months
13

Indemnification

You agree to indemnify and hold us harmless against claims, damages, or losses arising from your misuse of Services or breach of these Terms.

14

Governing Law

These Terms are governed by the laws of the United States and the state in which you reside, without regard to conflict of law principles.

15

Dispute Resolution

In case of disputes, you agree to mandatory arbitration instead of going to court (except for small claims).

Class action lawsuits are waived—you may only bring claims individually.

16

Changes to Terms

We may update these Terms at any time. Updates will be posted on our website, and continued use of Services means you accept the new Terms.

17

Contact Information

If you have questions about these Terms, contact us at:

Address

6105 Blue Spruce Circle
Haltom City, Texas 76137

Last Updated: January 2025